Friday 19 August 2016

Competition Winners - Update On Issues


This is not one of my normal posts but an apology and an update for those who won a copy of the Lost Smile.

As you know, the books has been sent back to me as I had put my address on the back as a return address if they went missing. Royal Mail being useless as usual have yet again failed.

I emailed everyone to inform them of what went wrong and told them that the books were, once again, on the way.  That was 8 days ago and today I hear of 2 winners who have not received their books.

In the last hour, I have tweeted and sent a private message, also on Twitter, to Royal Mail. Please be assured I am doing all I can to make sure you receive the prize you won. I am so so sorry for the mess this has turned into.


Update 1 - Royal Mail Twitter Message - OK, those items are considered delayed at the moment & not lost until 26/08.

Update 2 - Royal Mail Email Message - The customer service team are looking into what has happened and will update me with more news some time during the week. I have given them all the information with regards to dates sent etc.

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